Shipping policy

Thank you for choosing FRASER LAMBERT. Based in Tauranga, New Zealand, our online store focuses on retailing premium fresh seafood and meat products. We abide by strict order handling protocols and adopt insulated cold-chain packaging with ice packs to keep fresh products stable during transit, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh product orders will be delivered via cold-chain shipping service, with an estimated delivery period of 2 to 5 business days for domestic New Zealand shipments, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, customs inspections, extreme weather, regional traffic restrictions and official holidays. Fresh perishable items have strict time limits, and delays may affect product quality.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
FRASER LAMBERT shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Please note that returned fresh goods cannot be resold, and customers will still be charged for the product cost.
Lost or Damaged Packages
If your fresh food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 2 days after the scheduled delivery date.
Long-distance transportation may cause temperature fluctuation, packaging rupture to fresh products. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 12 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. We cannot accept quality claims submitted after 12 hours of delivery.
Fresh Product Storage and Consumption Notice
All fresh seafood and meat products need to be refrigerated or frozen immediately after receipt. Customers shall store and consume products following official storage prompts. We reject after-sales claims for product deterioration caused by improper storage, delayed pickup and improper handling after delivery.
International Shipping and Customs Notice
We provide cross-border shipping services for qualified fresh merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local import declaration and food quarantine regulations. Some countries have strict bans on importing raw meat and seafood products, and customers need to confirm local import rules before placing orders.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: FRASER LAMBERT
Phone number: +64 22 481 9073
Email: info@fralamon.shop
Physical address: 167 Bureta Road, Otūmoetai, BOP, Tauranga 3110, New Zealand